A deposit of 30–50% of the total tour cost is required to confirm a booking.
The balance must be paid at least 30 days before the tour start date.
Bookings made within 30 days of departure require full payment.
All prices are quoted in USD unless stated otherwise.
Prices include services as outlined in the itinerary (accommodation, meals, transport, park fees, guiding services).
Exclusions include international flights, visas, insurance, tips, drinks, and personal expenses unless specified.
Gorilla and chimpanzee permits are subject to availability and require full payment in advance.
Permits are non-refundable once purchased.
Cancellations must be made in writing.
Cancellation charges apply as follows:
60+ days before tour: 20% cancellation fee
30–59 days: 50% cancellation fee
0–29 days: 100% cancellation fee
No refunds are given for unused services during the safari.
All clients are required to have valid travel and medical insurance covering trip cancellation, evacuation, and medical expenses.
Clients are responsible for ensuring they are in good health to undertake safaris, treks, and other activities.
Required vaccinations (e.g., yellow fever) and preventive medications (e.g., malaria) must be arranged before travel.
Queen Safaris Uganda reserves the right to adjust itineraries due to weather, safety, park regulations, or other circumstances beyond our control.
Any extra costs resulting from such changes will be the client’s responsibility.
While we ensure safety and reliability, Queen Safaris Uganda is not liable for injury, loss, damage, accident, or delays caused by third parties, natural disasters, political events, or circumstances beyond our control.
Lodging is provided as per itinerary. If unavailable, we will arrange similar or better alternatives at no extra cost.
All bookings with Queen Safaris Uganda are subject to Ugandan law.